Cancellation Policy

Cancellation Policy – OUTIGO

At OUTIGO, we understand that sometimes plans change. If you need to cancel your order, please review our cancellation policy below.

⏱️ Cancellation Timeframe

You may cancel your order within 1 hour of placing it.
We strive to process orders quickly, and after this window, your order may already be in processing or shipping.

🛑 How to Cancel an Order

  • Contact us immediately at contact@outigo.shop with your order number and a cancellation request.

  • Our customer service team will check the status and, if within the 1-hour window, assist in canceling your order.

  • If the order has already been processed, we will guide you on the next steps, which may include initiating a return.

💳 Refund for Cancelled Orders

If your cancellation is approved within the 1-hour timeframe:

  • A full refund will be issued to your original payment method.

  • Please allow a few business days for the refund to reflect, depending on your payment provider.

⚠️ Late Cancellations

Cancellations after 1 hour cannot be guaranteed, as your order may already be processed.
In such cases, please refer to our Return and Refund Policy to request a return after delivery.

📧 Contact Information

For cancellation requests or questions, please reach out to:
📩 contact@outigo.shop
Our support team is always here to help.

📌 Policy Updates

OUTIGO reserves the right to update or modify this Cancellation Policy at any time. Changes will take effect immediately upon posting on our website.

Thank you for choosing OUTIGO. We appreciate your understanding and cooperation.