Return and Refund Policy

Thank you for shopping with OUTIGO. We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we're here to help.

🔁 30-Day Return Policy

You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.
To be eligible for a return:

  • The item must be unused and in the same condition you received it.

  • It must be returned in its original packaging.

📬 How to Initiate a Return

To begin the return process:

  • Email us at contact@outigo.shop

  • Include your order number, the item(s) you wish to return, and the reason for the return

  • Our customer service team will guide you through the process and provide a return authorization

🚚 Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective, or

  • We made a shipping error

We recommend using a trackable shipping service to ensure the item reaches us safely.

💳 Refund Processing

Once we receive and inspect your return, you will be notified via email regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed and automatically applied to your original payment method

  • Processing time may vary based on your payment provider

🔄 Exchanges

If you would like to exchange an item:

  • Follow the standard return process

  • Place a new order for the desired item
    Exchanges are handled as separate transactions from returns.

⚠️ Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at contact@outigo.shop. We’ll provide instructions for a replacement or refund at no extra cost.

📞 Contact Information

If you have any questions or concerns about our Return and Refund Policy, please contact us at:
📧 contact@outigo.shop
We are here to assist you promptly.

📌 Policy Updates

OUTIGO reserves the right to update or modify this Return and Refund Policy at any time. All changes will take effect immediately upon posting to our website.

Thank you for choosing OUTIGO. We appreciate your trust and are committed to delivering exceptional customer service.